Terms and Conditions

Welcome to the Consultative Sales Training Company website. By registering for one of our e-learning or Video products, you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our Privacy Policy, govern the Consultative Sales Training Company Ltd relationship with you in relation to this website and the services you are provided with.
 
If you do not agree with all of the terms of this agreement, you will not be able to register for, or otherwise purchase, subscribe to, or access, the services provided on or via this website.
 
The Consultative Sales Training Company Ltd may modify the terms of this agreement without your prior notice and any modification shall be effective upon posting by Consultative Sales Training Company s Ltd on this website. By agreeing to the terms of this agreement, you signify that you agree to be bound by such modifications when using the Consultative Sales Training Company website and when using any of the products offered by this website after any such modifications are made to these terms and conditions. You agree to be bound by any modifications to this agreement when you use the website or use the products offered by this website after any such modification is posted.
 
The term 'Consultative Sales Training Company Ltd' or 'Consultative Sales Training Company' or 'us' or 'we' refers to the owner of the website, whose registered office is Highcliffe House The Common, Frenchay, Bristol BS16 1LZ. Our company registration number is 2289729 and our VAT registration number is(applied for). You, the customer, shall be referred to herein as 'you' or as the 'client'.
 
You must provide Consultative Sales Training Company with a valid, active e-mail account at the time of purchase and if this becomes invalid or inactive at any time, you must change your profile immediately to include your new valid, active e-mail account.
 
The terms 'video', 'products', 'services', 'packages', 'lessons' and/or 'modules' refer to content, material and/or services that you purchase via our website.
 
Terms of Access and Intellectual Property Rights
The content and material featured on the pages of this website is for the client's general information and use only. All content and material included on this site, including, but not limited to, the text, graphics, design, logos, button icons, images, audio clips, video
 
clips, digital downloads and data compilations are the exclusive property of Consultative Sales Training Company Ltd.
Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. The client may not copy, reproduce, modify, alter, distribute, publish, display, store, post, transmit, revise, decompile, disassemble or reverse engineer any of the content or the products available on this website, directly or indirectly, without the express written permission of Consultative Sales Training Company. In addition, the client must agree not to resell, license or sublicense for profit or otherwise provide a third-party with access to the products or individual lessons available on the Consultative Sales Training Company website. The client may not attempt to derive the source code of any of the website's products or services or otherwise use the products or service to develop any other computer programme.
 
You may not copy or recreate any content from this website and you may not create a link to this website from another website or document without Consultative Sales Training Company's prior written consent or request. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
 
If any of the terms and conditions are breached or compromised by the client, Consultative Sales Training Company may, by their sole and absolute discretion, block the client's access to the website and its content. Unauthorised use of this website may give rise to a legal claim for damages and/or be a criminal offence and lead to prosecution.
 
Prices
All of our prices are quoted and charged in UK Sterling at the point of purchase. Payments made to Consultative Sales Training Company from outside the United Kingdom will be converted to UK Sterling at the prevailing exchange rate when an online purchase is completed. All online purchase receipts will show the exact amount charged in UK Sterling. The prices quoted are inclusive of 20% Value Added Tax.
 
Conditions of Sale and Delivery
Individuals and organisations are required to purchase the Consultative Sales Training Company e-learning or Video products packages prior to watching and/or accessing them. Payments and subscriptions can be made by entering either valid credit or debit card details or MasterCard or Maestro or PayPal account details at the time of purchase.
 
Alternatively, if a corporate account is in place, a written instruction should be made directly to Consultative Sales Training Company from an authorised buyer, with a Purchase Order and billing details. If you would like to set up a corporate account for
 
your organisation, please contact Consultative Sales Training Company directly on 01179 574753 or send us an email
 
Unless a multi-user package is purchased, subject to the other terms hereof, the client may access the lessons which he or she has purchased from a maximum of 3 computer IP addresses (but only one at any one time) on any given day. Multiple concurrent use of a username and password is not permitted unless a multi-user package is purchased.
 
Purchasers of a multi-user package will receive five individual usernames and passwords in total. One username and password will be sent to your chosen email address automatically upon purchasing a multi-user package. The purchaser will also be asked to choose four additional usernames (subject to acceptability) which will be configured by Consultative Sales Training Company and the purchaser will be notified by Consultative Sales Training Company via email. Once all usernames and passwords are configured, the learning package may only be used concurrently by five separate individuals with the permission of the purchaser. For the 'Individual Modules', 'Full Access' and 'Multi-User Access' packages, if any username is found to have been accessed concurrently by more than one computer, Consultative Sales Training Company reserves the right to terminate this Agreement without a refund and prohibit access to the e-learning or Video products platform. Purchasers are prohibited from sharing access to a package with a third party who is not subject to the terms of this Agreement. The original purchaser is responsible for keeping their login details secure. If a third party who is not subject to the terms of this Agreement is found to be using a purchaser's login details, the Agreement with the original purchaser will be terminated and the original purchaser will not be entitled to a refund.
 
The Consultative Sales Training Company Ltd reserves the right to modify any content or material featured on the pages of this website and packages at any time and without prior notice.
 
Training Courses, Coaching Sessions & Workshops
Detail about booking cancellation, deposits etc
 
Receipts, Billing and Settlement
Receipt of purchase is provided online at the time of purchase with a copy sent by email to the address specified at purchase. It is important that the client prints and/or saves these receipts as the information provided in them will be required if there are any issues in the future or a request for refund. Any mistakes on the receipt should be raised with Consultative Sales Training Company by e-mail within 48 hours of receiving the online receipt. Failure to receive the online receipt should be raised with Consultative Sales Training Company within 48 hours of purchase. Consultative Sales Training Company
 
will endeavour to rectify any such mistakes within 48 hours of receiving an appropriate request from a client.
 
Disclaimer
Consultative Sales Training Company does not give any warranty or other assurance as to the operation, quality or functionality of the Consultative Sales Training Company e-learning or Video products platform, packages or group or individual lessons or any other content published on, or products offered via, the Consultative Sales Training Company website. Consultative Sales Training Company staff and its associates reserve the right not to discuss the content of any package, lesson or with the client or any organisation.
 
Neither Consultative Sales Training Company nor any third parties provide any warranty or guarantee as to the content of any information and materials available directly or indirectly through the Consultative Sales Training Company website, its accuracy, completeness, performance, suitability, timeliness or fitness for any particular purpose. The client must acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 
Your use of any information or materials or advice provided directly or indirectly via this website is entirely at your own risk, for which Consultative Sales Training Company shall not be liable. It shall be your own responsibility to ensure that any products, services or information made available through this website meet your specific requirements. To the full extent permissible by law, Consultative Sales Training Company disclaims all responsibility for any damages or losses (including, without limitation: financial loss; damages for loss in business projects; loss of profits; or other consequential losses) arising in contract, tort or otherwise from the use of the Consultative Sales Training Company e-learning or Video products platform or any material referred to in the Consultative Sales Training Company packages or individual lessons, or from any action or decision taken as a result of using the materials featured on or obtained directly or indirectly via this web-site. All of our employees' ; associates' and/or coaches' comments, provided for any reason, whether written or verbal, are also covered by this disclaimer.
 
The Consultative Sales Training Company Ltd reserves the right to modify any content or material featured on the pages of this website and in any package or individual lesson at any time and without prior notice.
 
Legal and Arbitration
We operate under the Laws of England and Wales and the European Commission. Our Terms and Conditions do not affect our clients' statutory rights under the following English and European consumer laws:
 
 
The validity, construction and performance of this contract shall be governed by the Law of England and Wales and any dispute that may arise out of, or in connection with, this contract including its validity, construction and performance shall be determined by arbitration under the Rules of the London Court of Arbitration at the date hereof. Rules with respect to matters not regulated by the London Court of Arbitration incorporate the UNCITRAL Arbitration Rules. The parties agree that service of any notices in reference to such arbitration at the addresses as given in the contractshall be valid and sufficient.